Sub-Zero Ice Maker Stuck or Jammed
Ice Maker Stuck or Jammed is usually one of a small number of specific, repairable causes — here's what to check and when it's worth calling a professional.
Common Causes
Soft Mokelumne water on the metal
EBMUD runs 1 to 7 grains per gallon, so blockages here are rarely mineral; what does happen is corrosion at the valve and fittings.
A blocked or frozen water supply line
Shows up as slow or stopped production, and is a plumbing-side issue rather than the ice-making mechanism itself.
A worn ice maker motor or mold assembly
The mechanical components that form and eject cubes wear out gradually.
Local conditions that matter here
EBMUD's Mokelumne supply runs 1 to 7 grains per gallon — soft to moderate, and well below the Contra Costa side of the tunnel. Scale is seldom the explanation here, which usually points the diagnosis at the valve, the filter or the line rather than at mineral.
What You Can Check Yourself
Parts That Most Likely Need Replacing
Based on symptoms like this, these are the components our technicians check first. The exact part depends on your model and what we find during diagnosis.
In and around Richmond
Richmond — A wide range of stock from Point Richmond’s Victorians to Marina Bay’s waterfront build, with direct bay exposure along the whole shoreline. We also cover San Pablo, Tara Hills, Crockett across West Contra Costa.
ZIP codes we cover in Richmond: 94801, 94802, 94803, 94804, 94805, 94806, 94807, 94808
Most cases like this are fine to schedule within a day or two, though it's worth having looked at before it gets worse. If you're seeing a code on the display alongside this issue, our Sub-Zero error code guide can help narrow down the cause before we arrive. Either way, our repair service covers same-day diagnosis and a flat-rate quote before any work begins.
Common Questions About Ice Maker Stuck or Jammed
Can I keep using my Sub-Zero appliance while this happens?
Will ice maker stuck or jammed go away on its own?
How much does this repair typically cost?
How long does a typical repair visit take?
Do you offer a warranty on the repair?
Do you service Sub-Zero appliances in my area?
Still having this issue?
Same-day diagnosis, genuine OEM-compatible parts, warranty of up to 1 year.
*SubZero Repair Oakland is an independent repair company and is not affiliated in any way with Sub-Zero, Inc., Wolf Appliance, Inc., or any of their distributors. We are not a factory service provider and specialize exclusively in out-of-warranty appliance repairs.